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Terms & Conditions

Quality never goes out of Style.

Welcome to the Terms & Conditions section of our website. By visiting, registering or making a purchase from this website, you agree to the following terms and conditions. Please see the final section of this page for our Terms & Conditions for corporate orders. This does not affect your statutory rights.

Cancellations and Returns
If you wish to cancel your CreativeHub box order for any reason, just call us on 8141411879 or notify us by email at [email protected] no later than 24 hours post your order confirmation. Please quote your order reference number together with your name and contact details. We do not accept cancellations under any circumstances once the gift has left our premises.

For cancelled orders we’ll issue a refund within 30 days of your notice of cancellation and we will only make it to the credit or debit card of the person who originally placed and paid for the order.

Product Substitutes

We make every effort to have stock available of all items, however in certain circumstances where an item may not be available, Creative Hampers reserve the right to substitute those products with a replacement item guaranteed to be equal or greater value than the original item. Due to the hot/cold weather conditions we are sometimes faced with, we are unable to insure the condition of all our perishable items.


For photographic purposes some products have been featured with additional props. These props are not included in the gift boxes. Unless an item is listed, it is not included in the hamper.

Copyright & Trademark
The contents of these pages (including without limitation all descriptions, images, photographs, designs, pictures, logos, graphics and written text) are the copyright trademark of CreativeHub or with other relevant brands associated with CreativeHub. The copying, modification, reproduction or incorporation of part or all of the material on this website in any form is prohibited with the sole exception that you may print and download extracts for the purpose of using this website or placing an order with CreativeHub.

CreativeHub logo and website are Trademarks of CreativeHub.

Return of Incorrect or Faulty Products
We very much hope you will never have cause to read this section of our Terms & Conditions. In the unfortunate event that the contents of your CreativeHub Box are in any way faulty, incorrect or damaged please returns it to us within 7 days of receipt.

We will naturally then refund the cost of your return postage as well as the price of our Gift Hamper or Gift Items and the delivery charge. We recommend using registered post to be sure it gets back to us. The return address is:

CreativeHub: F-711, Suryadarshan Appts, Citylight Road, Surat – 395007

Payment and Taxes
All prices are quoted in Indian Rupee and are inclusive of taxes at the present rate. All payments must be made in Indian Rupee. Shipping and Delivery are charged in addition to the price of any goods and are clearly stated before the point of purchase. Whilst CreativeHub boxes are happy to deliver internationally, customers are liable for any local taxes or import duties incurred as a result of delivering to international destinations.

We go to great lengths to ensure the security of your orders. Online payment is provided in a secure environment and our online store is maintained on a secure server. All credit and debit transactions are processed by Paytm, so you can have full confidence that our online ordering service is secure. As we cannot guarantee the security of data you send us by email, it is advisable not to send payment information by this method.

Please do contact us if you have any concerns about payment processing or online security. For more details, you can also read our Privacy Policy.

Disclaimer and Limitations of Liability
While CreativeHub endeavours to ensure that the information on this Website is correct, we do not warrant its accuracy or completeness. CreativeHub will not be responsible for any errors or omissions or for the results arising from the use of such information. We may make changes to the material on this Website, or to the products and prices described in it, at any time without notice.

The material on this Website is provided without any warranties, conditions or other term, or any duty at common law. To the maximum extent permitted by applicable law, we disclaim all warranties, conditions or duties of every nature including, without limitation, the conditions implied by law of satisfactory quality, accuracy, fitness for purpose and the use of reasonable care and skill.

While CreativeHub takes all reasonable steps to provide an efficient and reliable service, we do not guarantee that your use of the website will be uninterrupted, timely or error-free. We will not be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of data when downloaded onto any computer system. In addition, CreativeHub is neither responsible nor liable for your use of other websites which you may access via links within this website.

CreativeHub does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its directors, employees or other representatives. To the fullest extent permitted by law and save as provided above, neither CreativeHub nor any associated company shall be liable for damages arising out of or in connection with the use of this website, the supply of the products or their use or resale by you. This is a comprehensive limitation of liability that applies to damages of all kinds including direct, indirect or consequential loss or damage (including, but not limited to, loss of profit or loss of saving), costs, expenses or other claims for compensation.

The entire liability of CreativeHub under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products.

We are shipping all over India! There may be slight delays in delivery due to COVID19. Stay home, stay safe, and shop online on CreativeHub!